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Murmur

Terms & Conditions and Privacy Policy

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Murmur

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Terms & Conditions and Privacy Policy

Last updated: 20.11.2025

Terms & Conditions

1. Acceptance of Terms

By downloading and using Murmur ("the App"), you agree to these Terms & Conditions. If you do not agree, please do not use the App.

2. Use of the App

  • The App is designed to help users practice phone conversations and reduce phone anxiety through AI-powered simulations
  • You may use the App for personal, non-commercial use only
  • You agree not to reverse engineer, modify, or create derivative works from the App
  • The App is not a substitute for professional mental health treatment

3. AI-Powered Features

  • The App uses AI-powered voice conversations to simulate realistic phone call scenarios
  • AI responses are generated in real-time and may vary
  • We do not guarantee specific outcomes or anxiety reduction results
  • Voice interactions are processed using third-party AI services (ElevenLabs, OpenAI)

4. Intellectual Property

  • All content, including but not limited to text, graphics, logos, practice scenarios, and software, is the property of Murmur
  • User-created custom scenarios remain the property of the user
  • User progress data, transcripts, and achievements belong to the user

5. User Conduct

  • You agree to use the App responsibly and not for any unlawful purpose
  • You will not create scenarios that violate laws or harm others
  • You will not attempt to interfere with the App's functionality or security
  • You are responsible for maintaining the confidentiality of your account

6. Subscriptions and Purchases

  • The App offers both free and premium features
  • Free users receive 3 practice calls
  • Premium subscriptions provide unlimited practice calls and advanced scenarios
  • Subscription pricing is displayed in the App and may vary by region
  • Subscriptions automatically renew unless cancelled 24 hours before renewal
  • You can manage subscriptions in your App Store account settings
  • All purchases are final and non-refundable except as required by law or at our discretion

7. Disclaimer of Warranties

  • The App is provided "as is" without warranties of any kind
  • We do not guarantee specific therapeutic outcomes or anxiety reduction
  • AI conversations may occasionally produce unexpected or inaccurate responses
  • We are not responsible for any errors or omissions in AI-generated content
  • The App is not a replacement for professional mental health care

8. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the App or subscription
  • We are not liable for third-party AI service interruptions or errors

9. Health Disclaimer

  • Murmur is a practice and confidence-building tool, not medical treatment
  • If you experience severe anxiety or mental health concerns, please consult a licensed healthcare professional
  • The App should be used as a supplement to, not replacement for, professional care

10. Changes to Terms

  • We reserve the right to modify these terms at any time
  • You will be notified of material changes through the App
  • Continued use of the App constitutes acceptance of modified terms

11. Termination

  • We reserve the right to suspend or terminate accounts that violate these terms
  • You may delete your account at any time through the App settings
  • Upon termination, all user data will be permanently deleted

12. Contact Information

For questions about these Terms, contact us at: ios.murmur@drobinin.com

Privacy Policy

1. Information We Collect

Information You Provide:

  • Optional display name for personalization
  • Custom practice scenarios you create
  • Practice call transcripts (if you enable transcript storage)
  • Feedback and support messages

Information We Automatically Collect:

  • Practice session data (duration, completion, XP earned)
  • Progress metrics (level, streak, achievements, confidence score)
  • App usage analytics (anonymized unless you opt-out)
  • Device information (iOS version, device model for compatibility)

Information We Do NOT Collect:

  • Real names, email addresses, or contact information (unless you contact support)
  • Location data or GPS coordinates
  • Photos or media files from your device
  • Contacts or calendar information
  • Financial information (handled by Apple's App Store)

2. How We Use Information

To Provide Core Features:

  • Store your practice progress, achievements, and statistics
  • Generate personalized feedback and recommendations
  • Track streaks and gamification elements
  • Sync data across your devices via CloudKit

To Improve the App:

  • Analyze usage patterns to improve scenarios and features
  • Monitor app performance and fix bugs
  • Develop new practice scenarios based on popular categories

For AI Features:

  • Send voice recordings to ElevenLabs for AI conversation generation
  • Process transcripts with OpenAI for feedback analysis (if enabled)
  • Voice data is not permanently stored by third-party services

3. Data Storage and Security

Local Storage:

  • All user progress, scenarios, and preferences stored locally via SwiftData
  • Practice transcripts stored only if you enable the feature
  • Data persists on your device until you delete the app

Cloud Sync:

  • Optional iCloud sync via CloudKit for cross-device access
  • All cloud data is encrypted and private to your Apple ID
  • You can disable iCloud sync in iOS Settings

Third-Party AI Processing:

  • Voice recordings temporarily sent to ElevenLabs for conversation generation
  • Transcripts may be sent to OpenAI for feedback analysis (optional)
  • These services process data per their respective privacy policies
  • No permanent storage of voice recordings by third parties

4. Third-Party Services

The App integrates with the following services:

ElevenLabs (Voice AI):

  • Processes voice recordings for realistic AI conversations
  • Used only during active practice calls
  • Governed by ElevenLabs' privacy policy

OpenAI (Feedback Analysis):

  • Analyzes practice call transcripts to generate feedback
  • Used only when you enable transcript storage
  • Governed by OpenAI's privacy policy

Apple CloudKit (Optional Sync):

  • Syncs your progress across Apple devices
  • Encrypted and tied to your Apple ID
  • Governed by Apple's privacy policy

Analytics (Optional):

  • Anonymized usage analytics to improve the app
  • You can opt-out in Settings
  • No personally identifiable information collected

Sentry (Error Tracking):

  • Crash reports and error logs to improve stability
  • Anonymized and contains no personal data

5. Data Sharing

We Do NOT:

  • Sell, trade, or rent your personal information
  • Share data with advertisers or marketing companies
  • Provide data to third parties except as described below

We May Share:

  • Anonymized, aggregated analytics for app improvement
  • Data with service providers (ElevenLabs, OpenAI) as necessary for features
  • Information if required by law or to protect our rights

6. Your Privacy Rights

Access and Control:

  • View all your practice history in the Profile section
  • Export or delete your custom scenarios
  • Clear practice history at any time
  • Delete your account and all associated data

Data Portability:

  • All data is stored locally on your device
  • You can access practice transcripts if enabled
  • Progress data syncs via your iCloud account

California Privacy Rights (CCPA):

  • Right to know what data is collected (see section 1)
  • Right to delete your data (delete the app or account)
  • Right to opt-out of data sale (we don't sell data)

European Privacy Rights (GDPR):

  • Legal basis: Contract performance and legitimate interest
  • Right to access: View data in the app
  • Right to erasure: Delete account or app
  • Right to data portability: Export scenarios and transcripts
  • Right to object: Disable analytics in settings

7. Children's Privacy

  • The App is intended for users 13 years and older
  • We do not knowingly collect data from children under 13
  • If we learn we've collected data from a child under 13, we will delete it
  • Parents should supervise their children's use of the app

8. Data Retention

  • Active accounts: Data retained as long as you use the app
  • Deleted accounts: All data permanently deleted within 30 days
  • Transcript storage: Controlled by your settings, can be cleared anytime
  • Analytics: Anonymized data may be retained for statistical purposes

9. International Data Transfers

  • Data may be processed in the United States and other countries
  • AI services (ElevenLabs, OpenAI) may process data internationally
  • We ensure adequate safeguards are in place per applicable laws

10. Security Measures

  • End-to-end encryption for iCloud sync via Apple CloudKit
  • Secure HTTPS connections for all network communications
  • Regular security audits and updates
  • No plain-text storage of sensitive information

11. Changes to Privacy Policy

  • We will notify users of material changes via in-app announcements
  • The "Last updated" date will reflect recent changes
  • Continued use constitutes acceptance of changes
  • You can review the current policy anytime at drobinin.com/apps/murmur#privacy

12. Do Not Track

  • We respect browser "Do Not Track" signals
  • Opt-out of analytics in Settings to limit data collection
  • Third-party AI services have their own tracking policies

13. Contact Us

For privacy questions, concerns, or data requests:

14. EU Representative

For EU data protection inquiries:

By using Murmur, you acknowledge that you have read and understood these Terms & Conditions and Privacy Policy.